• In stock orders ship within 24 hours.
• Weekend orders will be processed the next business day.
• If a part is not in stock and must be ordered from the manufacturer, it usually takes 2-3 days to arrive to us and will be promptly shipped to you. Most of the orders are shipped complete within 2-3 business days. A few of the parts ordered from the manufacturer may take up to 5-6 business days to arrive and will shipped to you immediately.
• Depending upon location, ground shipments usually take 2-7 days.
• Your order may be shipped Overnight for an additional cost.
• Oversized shipments will be additional; you will be contacted prior to shipping for approval.
• We cannot guarantee transit times for ground and oversize orders.
• Shipping Carrier substitutions may be made at our determination in an attempt to reduce shipping cost to the customer.
• We do not ship internationally.
• In the unlikely event that a part has been placed on backorder or discontinued, we will do our best to try and find one for you as quickly as possible.
• We do not ship COD orders.

If you add Shipping Protection at checkout, your shipment is covered for carrier-confirmed loss, in-transit damage, or theft after delivery (porch piracy) from the time it leaves our facility until it is delivered to your address.

Claims must be submitted within 7 calendar days of the carrier’s delivery date.

What we require for any claim

To file a claim, contact support with:

• Order number
• A brief description of what happened
• Photos (if there is visible damage, packaging issues, or other relevant evidence)
• Any helpful details such as delivery notes, address corrections, gate codes, or known delivery issues

We may also request a signed statement/affidavit confirming the facts of the claim. For theft claims, we may request a police report or case number, depending on order value, delivery circumstances, or claim history.

How “Delivered” scans are handled

If the carrier tracking shows Delivered, including cases with delivery photo and/or GPS delivery confirmation, the shipment is treated as delivered to the address provided.

If you believe the item was stolen after delivery, Shipping Protection may apply under the Theft coverage below.

Theft coverage (after delivery)

For orders covered by Shipping Protection where the carrier marks the package Delivered but you report theft, the remedy is:

1. One $0 replacement shipment - same item(s), shipped to the same address unless you request a verified alternate delivery option such as hold-for-pickup or signature service when available.
2. The $0 replacement shipment is not eligible for a refund, since no charge was collected for that replacement.
3. A refund is available only if both items are returned:
• If the original item is later located, it must be returned.
• If the $0 replacement is also received, it must be returned as well.
• Once both items are received and inspected, we will issue a refund for the original paid order amount (less any non-refundable services, if applicable).

Claim approvals and limits

We review claims within 3 business days. Approval is not guaranteed. Claims may be denied if evidence indicates the package was delivered correctly, the information provided is incomplete or inconsistent, or there is reason to believe the claim is fraudulent.

Shipping Protection is intended for unexpected shipping issues and may be limited to one approved theft claim per customer/address within a 12-month period.

Orders without Shipping Protection

Orders without Shipping Protection are covered only for:

• Damage in transit (reported promptly with photos), or
• Carrier-confirmed loss before delivery

Once a package is marked Delivered, missing-item claims are not covered unless Shipping Protection was purchased.

Thank you for shopping with World Parts Direct.